Company Policies
Dangerous Goods
Driver Health
Drugs and Alcohol
Environmental Policy
Occupational Health and Safety
Rehabilitation Policy
Compliance
Company Policies
The Toll Group is an integrated transport and logistics company. Our prime objective is to achieve the highest possible level of service to our customers. We believe the quality and reliability of our service is the basis upon which we can develop long term relationships with our customers and as a result, the means by which we will achieve our long term growth and security.
Our aim is to be the leaders in our chosen markets through the implementation of our Quality Management System incorporating attention to Environmental and Safety Issues and the pursuit of continuous improvement to ensure an outstanding reputation and pre-eminent position in the market place.
This philosophy is supported by a Quality Management System that requires the on going involvement and total commitment of all Management, Employees and Sub-Contractors to ensure continuous improvement in everything we do.
Our Quality Management System is designed to exceed the requirements of:
the International Standard - ISO 9000 Series HACCP - Hazard
Analysis and Critical Control Points (Global Food Standard)
TruckSafe
Mass Management
Dangerous Goods
The Toll Group is committed to providing a safe, secure service to our clients in transporting, handling and storing their products classified as Dangerous Goods and to provide for the safety of all employees, the community and the environment.
The Toll Group shall achieve this objective by:
Ensuring all Regulations governing Dangerous Goods are administered to the most stringent level and that all licenses and permits are in place for our sites and equipment involved.
Supplying services only to clients who themselves recognise and operate to the strict guidelines of all Dangerous Goods Laws.
Ensuring all employees involved in the handling and transporting of Dangerous Goods are trained and provided with all information and safety equipment to minimise the risks associated with products handled.
Dangerous Goods under the classification of
Class 1
Class 6.2
Class 7
Waste Material
will only be handled by business sections that hold appropriate licenses and have been approved by Toll Senior Management.
Toll shall not handle products referenced in Appendix 5 of the Code too dangerous to be transported or determined under paragraph 1.18 (g) to be too dangerous to be transported.
Services to casual one off senders shall not be provided for Dangerous Goods consignments.
Driver Health
The Toll Group recognises the importance of driver health in the prevention of accidents,injuries and fatigue on the road. As our Organisation is committed to quality, safety and productivity, we shall endeavour to support and maintain driver health by doing the following:
Provide and maintain vehicles which meet or exceed industry standards.
Have all drivers and staff undergo regular health screening and counselling.
Provide appropriate training and promotion in occupational health and safety.
Establish and maintain initiatives in:
driver health
health promotion
driver support
Healthy driving is a way of life in the transport industry, and we shall reinforce this to our greatest asset, our staff.
Drugs and Alcohol
The Toll Group recognises that inappropriate use of drugs and alcohol by any employee can lead to major deficiencies in an individual’s work performance and is a contributing factor in industrial accidents, driving accidents and road fatalities.
The aim of this policy is to eliminate hazards associated with employees affected by drugs or alcohol whilst in the Company’s employ. It attempts to achieve this without recourse to disciplinary actions or dismissal.
The decision to take drugs or alcohol is the choice of the individual. This Organisation becomes concerned when effects of these interfere with job performance, customer relations and/or safety of employees and other road users.
This policy aims to provide pro-active assistance to employees to overcome problems associated with the inappropriate use of drugs and alcohol.
If an employee refuses to seek treatment to deal with the problem, and an employee’s performance has deteriorated, or if after a reasonable time following treatment there is no clear and consistent improvement in the employee’s performance, the employee will be classed as not meeting acceptable standards and may result in termination of employment.
Environment Policy
The Toll Group is committed to being an environmentally responsible company. Legal compliance is regarded as a minimum standard. Actions beyond statutory regulations, which conserve or protect the environment and support business goals, are encouraged.
The company participates in recycling programs, and promotes conservation of natural resources such as electricity, fuel and gas.
On all company premises, particular attention will be given to the storage and transport of Dangerous Goods, containment of run off from workshops and washdown areas and the safety and integrity of underground fuel tanks.
The company is particularly mindful of the effect of heavy vehicles on the environment, hence promoting a policy of regular maintenance and monitoring of emissions for company vehicles.
Occupational Health and Safety
The Toll Group is committed to protecting the health and safety of its employees, suppliers, customers and others who may be affected by its activities.
Toll’s objective is to provide all personnel at our sites with an environment which is free of risk to their health and safety.
Health and Safety at work shall be both an individual and shared responsibility.
Commitment to safety is a team commitment involving managers, supervisors, employees and subcontractors - working together through consultation and co-operation. It is unacceptable for any individual to observe non-compliance with safety standards without immediately addressing and correcting that non-compliance with the personnel concerned.
Rehabilitation Policy
Our organisation recognises the importance of the rehabilitation process.
The rehabilitation process shall be commenced as soon as it is practicable after an injury, returning injured employees to the workplace, on suitable duties, consistent with medical advice.
The organisation shall, where possible, ensure duties are made available to all partially incapacitated employees. This shall be an integral part of our rehabilitation programme.
Consultation shall be nominated with our employees, in the operation and development of our rehabilitation programme - consistent with the need for privacy in the details of any case.
Participation in the rehabilitation programme will not, in itself, prejudice an injured employee.
Responsibility for ensuring the successful rehabilitation of an injured employee shall rest with management and their supervisor. Company doctors and rehabilitation co-ordinators shall provide assistance and guidance. However, the task of identifying and providing suitable duties shall be the responsibility of the section manager or supervisor.
The rehabilitation co-ordinator shall liase with Company doctors and approved rehabilitation providers; monitor the progress of all injured employees; assist managers and supervisors in the documentation of each case and consult with employee representatives on the progress of the overall programme.
Compliance
The Toll Group is an integrated transport and logistic company. We aim to achieve the highest possible level of service to our customers without compromising the safety of our employees or the general public. We believe the quality and reliability of our service is the basis upon which we can develop long term relationships with our customers and suppliers and as a result, achieve our objective of long term growth and security.
We further aim to be the leader in our chosen markets through the implementation of fully integrated Management System which incorporate, Environmental, Workplace Health and Safety, Government and legislative requirements and the pursuit of continuous improvement, to ensure an outstanding reputation and pre-eminent position in the market place.
These fundamental business principles are underpinned by a Management System that requires the on going involvement and total commitment of all management, employees and contractors/suppliers to seek and achieve continuous improvement in everything we do.
Our Management Systems are designed to address the specific business requirements, whilst achieving the exceeding our customers needs.
These systems may for example include:
International Standards
ISO 9000 & ISO 14000
Industry Based Standards -
HACCP - Hazard Analysis and Critical Control Points
SQF 2000
Trucksafe
Mass Management
Fatigue Management Programs
Customer Standards
Legislative Requirements -
Occupational Health & Safety
Load Restraint
Road Traffic Authorities
Dangerous/Hazardous Goods
Customs/Quarantine
Transitional Fatigue Management Scheme
Environmental Management
